DigiBrochure Full Warranty:
1on1Network categorizes potential DigiBrochure challenges as either “minor” or “major”. These categories are outlined below and if these issues occur, the product will either be re-produced, repaired or refunded. (Please review all units within 7 days of receipt)
Minor – includes dents, larger scratches, wrinkles in the card, LCD screen is crooked, LCD screen is a little dark, slight flickering of the video, printing defects.
Major – includes no sound, LCD screen damaged, buttons not working, video freezing, device not charging, device cannot be detected by the computer, USB broken, sensor is not working.
Terms of Warranty:
Thirty days from shipment date for Minor or Major issues.
Most batteries should last for 1 year or much longer. Life of battery depends on usage and weather conditions. Extreme heat and cold will cause quicker deterioration of the battery.
What is covered:
No sound, Screen discoloration, Buttons not working, USB port not connecting to computer, Sensor not working properly, USB port broken.
What is not covered under warranty:
Short circuit caused by user’s charger or computer . A broken video brochure that shows damage from human error. Players that were left in inclement weather or damaged by heat or water.
Contact us for full details.
Cancellation Policy:
After the project is paid and press proof is approved, design and production is not able to be cancelled. Payment is non-refundable at that point.
Return Policy
Returns:
Our policy lasts 10 days. Beyond 10 days of your purchase, unfortunately we cannot offer a refund or exchange. To be eligible for a return, your item must be unused (branded) and in the same condition that you received it.
You must return the item in a package that protects the unit.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.
Late or missing refunds (if applicable)
If you have not received a refund within 5 business days, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@1on1brochure.com
Exchanges (if applicable)
We only replace items if they are defective or damaged in shipping and returned to us unbranded/used. If you need to exchange it for the same item, send us an email at customerservice@1on1brochure.com and send your item to: 1on1network 2600 South Loop West, Suite 580, Houston Texas 77054
Shipping
To return your product, you should mail your product to:
1on1network 2600 South Loop West, Suite 580, Houston Texas 77054
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.